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  • all video error, stuck and loading only all the time

    Escrito por Angga Febrian on julio 28, 2024 en 03:15

    Hi, i have problem on my account or in my Scoolinary apps that all video are stuck and can’t watch on every single time..please review and resolve the problem because i can’t watch all the video i think…anyway i’m member of Scoolinary since november 2023 and my membership still valid until next november 2024..please follow up the issue…thanks

    Sol Damiani respondió hace 3 meses, 1 semana 5 Miembros · 8 Respuestas
  • 8 Respuestas
  • Winfiel

    Miembro
    julio 28, 2024 en 09:38

    try clearing your browser cache. also try power cycling your router, you do this by turning your router off and unplugging the power cord and leave it off for 30seconds to 1 minute. and then replugging everything and turning it on. hope this helps

    • Angga Febrian

      Miembro
      julio 28, 2024 en 12:02

      i do already both of your suggestion but it seems still not working,.. event i already uninstall and reinstall the apps but none of that is work… all the video still buffering only and still remain the same as before ..maybe someone has a suggestion or other methode in another way to fix this issues?

  • Sussan ScoolinaryTeam

    Administrador
    julio 28, 2024 en 17:12

    Hi @angga-febrian

    We’re sorry you’re having trouble viewing the videos.

    Please contact soporte@scoolinary.com by sending them an email and letting them know about the issue you are having regarding blocked courses.

    This way they can review the status of your subscription and resolve the problem you are experiencing.

    Greetings.

  • Sol Damiani

    Administrador
    agosto 1, 2024 en 19:21

    Hey there, Angga!👋

    Welcome to the Scoolinary community! 😊Join our awesome group of food lovers and share your love of cooking. Everyone’s invited!

    I’m Sol Damiani, the Community Builder and I’m from Buenos Aires.

    I hope our Support Team helped you with your concern. Please let us know if they did.

    • Got a dish you’re proud of? Share a pic in our Community > Social Feed section and snag a #ScooliStar: we’ll give you a shoutout on social media!🤩
    • 🏆Check out our Challenges and score some prizes!

    Let’s build a community of foodies together.

    We hope you have a blast learning with Scoolinary!

  • Linda Suryoatmojo

    Miembro
    agosto 15, 2024 en 00:28

    Same as me.,i can’t watch any video all classes can u help to fix it?

    • Sussan ScoolinaryTeam

      Administrador
      agosto 15, 2024 en 02:32

      Hi Linda

      I responded to you in the two previous posts where you left your inquiry. We’re waiting for your reply so we can assist you further.

      Best regards.

    • Sol Damiani

      Administrador
      agosto 15, 2024 en 14:00

      Hey there Linda!👋

      Welcome to the Scoolinary Community! 😊Join our awesome group of food lovers and share your love of cooking. Everyone’s invited!

      I’m Sol Damiani, the Community Builder and I’m from Buenos Aires.

      In order to help you with your request:

      1) Are you using a laptop or cellphone to watch the videos?

      2) Are you watching through an app or a browser?
      3) Please send us screenshots of the error message.

      • Got a dish you’re proud of? Share a pic in our Community > Social Feed section and snag a #ScooliStar: we’ll give you a shoutout on social media!🤩

      • 🏆Check out our Challenges and score some prizes! Right now we have the #CopyCatBurger Challenge going on. You’ll see everything you need to know on our Social Feed.

      Let’s build a community of foodies together.

      We hope you have a blast learning with Scoolinary!

  • Sol Damiani

    Administrador
    agosto 15, 2024 en 13:51

    Hi Angga

    How are you? Please tell me if this problem to visualize the videos persists or if it was solved.
    Have a great day!

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