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Certificate
Escrito por Sandra MacDonanld on febrero 20, 2024 en 20:05I completed the Mousse course, clearing all the tests in between. However I don’t have an access to my certificate for this course. I did have an option to download, but it doesn’t open the file once downloaded.
Kindly look into this or help me understand how I could access it
Sol Damiani respondió hace 9 meses, 1 semana 3 Miembros · 4 Respuestas -
4 Respuestas
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Hi Sandra
First you must make sure that the course is 100% finished so that the button to download the certificate is activated.
If it is already 100% complete and the button still does not appear, you can send an email to support@scoolinary.com so you can review the status of the course. I will also ask my colleague @soldamiani for help, so she can review your course profile.
Greetings
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Thank you for your quick response.
I have completed the course 100% & did have an option to download the file too, however when I do that, it doesn’t load as a certificate, it just says file size no content.
i will get in touch with the email provided. Also thanks for your help.
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Hi Sandra
Any questions you have, we will be attentive to help you.
Greetings
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Hi @sandra-macdonanld 👋
Welcome to our Community! I☺ hope you feel totally at home. Where are you from? I’m Sol from Buenos Aires and I’m the Community Builder.
When you click the button “Download my certificate” a new window will pop up with it. There, you have to save it on your device and it will download right away (I’m attaching a pic of this button). Nevertheless, I’ve already sent it to your email. Please confirm you received it.🙏
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