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    • Profile photo of Betty T

      Betty T posted an update

      3 months ago

      Level: level 1 scoolifan 2 Scoolinar

      trying to share photos, but I get a 403 error. what is the problem?

      Orsolya Csernák and Sol Damiani
      8 Comments
      • Profile photo of Mercedes Minaya Palacios
        Mercedes Minaya Palacios
        Level: level 1 scoolifan 2 Scoolinar

        A mi la app me da muchos problemas constantes también

        2
        3 months ago
        • Profile photo of Sussan Estela Olaya
          Sussan Estela Olaya
          Level: favicon spaced Scoolinary Team

          @undefined
          Gracias por avisarnos, voy a consultar al equipo a cargo para saber que puede estar pasando.
          En cuanto tenga noticias me vuelvo a comunicar contigo.
          Saludos.

          3 months ago
          • Profile photo of Mercedes Minaya Palacios
            Mercedes Minaya Palacios
            Level: level 1 scoolifan 2 Scoolinar

            @sussan_scoolinaryteam muchas gracias , llevo más de un mes asi, ayer estuve horas sin poder conectarme y desde ayer para ver las valses tengo que salirme y volver a entrar, así con cada una.

            Un saludo Mercedes

            1
            3 months ago
            • Profile photo of Sol Damiani
              Sol Damiani
              Level: favicon spaced Scoolinary Team

              @mercedesminayapalaciosgmail-com Hola Mercedes y @sussan_scoolinaryteam Ya elevé tu comentario, Merce, al Equipo de Tecnología. En breve tendremos noticias. Gracias por tu paciencia.

              3 months ago
        • Profile photo of Sussan Estela Olaya
          Sussan Estela Olaya
          Level: favicon spaced Scoolinary Team

          Thank you for letting us know. I will consult with the team in charge to find out what might be happening.
          Once I have news, I will get back to you.
          Best regards.

          3 months ago
          • Profile photo of Sol Damiani
            Sol Damiani
            Level: favicon spaced Scoolinary Team

            Hi Betty! Welcome to our Community!

            I’ve started investigating the issue you reported. I impersonated you and attempted to upload a sample picture, and I was able to do so without encountering the error (as you can see in the screenshot I’m attaching).

            Please note that you can upload .jpg files up to 10MB in size. Files larger than this limit cannot be uploaded.

            If your file size is within the permitted limit, please try the following:

            Delete your browser’s cookies.

            Log out of your account.

            Log back in and try uploading the image again.
            Please let us know how it goes. Feel free to write an email for anything you may need: sol@scoolinary.com
            Have a lovely day!

            betty prueba
            3 months ago
            • Profile photo of Betty T
              Betty T
              Level: level 1 scoolifan 2 Scoolinar

              @undefined thank you. I did exactly as you said, but still the same error. this is a reoccuring problem for some other users too. please solve this.

              1
              3 months ago
              • Profile photo of Sol Damiani
                Sol Damiani
                Level: favicon spaced Scoolinary Team

                @betty-tsfoni Of course, Betty. I’ve already reported this issue. We hope they solve it soon. Have a lovely day!

                3 months ago

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