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nicksen2 posted an update
Level:
Scoolinar
#ask
hello i get this error message, whenever i want to play the video
i tried to change the device from android to PC, but nothing works.
can you give me the solution
Sol Damiani8 Comments-
Level:
Scoolinary Team
Welcome to the community, Nickson!
I just checked the lesson and I’m able to view it correctly (see attached screenshot).
Still, our team is already looking into what might be happening. As soon as I get an update from the content team, I’ll let you know.
For future questions, I kindly ask you to create a post in our Forum (“Ask a Question”), as it makes it easier for both you and us to track your inquiries:https://www.scoolinary.com/forums/forum/askaquestion
In our Cooking Feed, you can also share photos of your dishes and win prizes! Earn some valuable Scoolipoints for sharing your pics, winning Challenges, completing lessons and commenting on other Scoolinars’ posts.
Here you’ll see everything you need to know about our Masters Game:
https://www.scoolinary.com/masters-game
Have a lovely day and we hope to see you around often!
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Level:
Scoolinary Team
Nickson: could you try again now? IT Team thinks it was a connection problem you had.
We tested it from multiple user accounts, including theirs, and everything seems to be working fine. It was most likely a temporary connection issue.Please also tell us if it happened with any other lesson.
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Level:
Scoolinar
still get the error
0:09
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Level:
Scoolinar
@Nickson Hartanto What browser are you using?
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Level:
Scoolinar
@Lana Mihajlović chrome
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Level:
Scoolinar
@Nickson Hartanto Try installing another browser and see if the video works. If it works on another then something (an extension) is blocking the video.
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Level:
Scoolinary Team
@nicksenhartantoogmail-com Hi Nickson. We had the same problem with another user from Indonesia a couple of months ago. Aparently something blocks our videos. I checked again with our IT Team to see what else we can do. I will get back at you soon. Have a lovely day
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Level:
Scoolinary Team
Hi Nickson. I hope you are doing fine ☺
Did you get my email?
In some regions, certain internet providers block videos hosted on Vimeo. Unfortunately, this is an external restriction that we cannot control.To check this, please try accessing this video 👉 https://player.vimeo.com/video/1024404408
If you’re able to view it, that confirms the issue is related to your local network.
We recommend trying the following:
Open the video in an incognito/private window
Use a VPN connection
If the problem continues, we’re here to help 👩🍳
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