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technical Issues
<div>Would just like to report a few issues with Android App. I have to keep switching between the website and app for things to work properly.
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App doesn’t always mark a module as completed, even if you click ‘mark as completed. You have to log into website to complete that module. Have already logged this with you.
I am now unable to post in the forum from the app. No option for new post. Edit: this seems to be related to my log in dropping.
App won’t keep me logged in and I have to log in every time.
Difficult to find a support option on the app and hence why I am posting here.
An improvement would for an app user to be able to filter ‘my courses’ by completed and in progress like it does on the website.
Not an app issue but from the browser on the web site it is difficult to enter text formatting into the forum text fields (works perfect for all other text boxes), I am using an android and Google. Is there a preferred browser for the phone?
Thanks
Kevin
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29 Replies
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Hi @kevin-smith
I just shared what you suggested with the team in charge, as soon as I have news I will contact you again.
Greetings.
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Thanks Sussan
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Hi @kevin-smith
The team informs me that it is something they are reviewing because some users cannot log in, apparently some users on some cell phones lose the session and disconnect from the web, that is why they cannot advance in the lessons, can you tell me what the model or brand of cell phone you use to watch the lessons?
Do you get an “error” and then have to log in again?
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Hi, it is a Samsung S10 plus so Android. Yes what I have been doing when having the problem is logging in from the web to complete the course. I wasn’t previously getting any error messages but recently I have had a few when logging in – telling me I can’t proceed unless I clear my Cache. I use the clear cache option presented and it then let’s me in. Sometimes it does this, sometimes it doesn’t. It only started doing this in the last week.
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Hi @kevin-smith
Thank you for the information, I have sent what you reported to my colleague, as soon as I have a response I will contact you again.
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Hi @kevin-smith
The content team informs us that this happens to some users and they are working to improve it. They inform me that they will upload the new version with the fix between Monday or Tuesday.
Greetings
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Thanks for the reply.
Kevin
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Hi @kevin-smith
Our IT team informs me that the bug which didn’t allow you to keep your login should now be resolved.
Please be so kind as to let us know if this continues to happen.
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Hi Sol, I think it is resolved and will test it more and let you know.
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Hi @kevin-smith
We’re glad to hear that, please keep us posted if you have any other issues.
Greetings.
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Sorry but having more issues. I have just uninstalled the app and reinstalled it so will continue testing.
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So far so good, after reinstall it looks like it is working again.
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More Issues, Recipe Books not displaying and some pages too. Screenshot attached
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Hi @kevin-smith
Could you tell me which of the courses does not allow you to see the recipe books or the course content?
This way I can review or notify the team in charge.
Thank you.
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Sorry, thought I had responded to this. None of the recipe book options are visible. The links do actually work but don’t display.
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Hi @kevin-smith
The content team informs me of the following:
“The application download screen has been changed, it now shows a preview if it is iOS, you have to click on the arrow and give permission to the application so you can download the recipes, if you do not give permission you will not be able to download it” .
I leave you a screenshot to guide you where you have to click to download the recipe book.
Could you please confirm if the information provided solves your problem, I will be attentive in case you have any other questions.
Greetings.
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Thanks, I am on Android. The download actually always worked. It is the page where you pick which download you want that doesn’t display.
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Hi Kev
I’m looking into this right now. I will get back to you as soon as my IT Team responds me.
It is really weird since I saw the app from your very own user and could see the Recipe books from the first Course I went into (Mexican Vegetable Dishes). I guess there might be something going on related to your device. But I’m not an expert so let’s wait for my Team’s response.
Have a great day!
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Thanks are you on Android? Mine dies it for all courses.
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Hi @kevin-smith
Thank you for your question, we will wait for the response from my colleague @soldamiani so that she can clarify your doubt.
Greetings.
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Hi @kevin-smith
That’s correct. It’s Android. Yours?
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Thanks, I have both but yes it is my Android phone app which doesn’t display the options for the recipe books.
I think I am using the latest version. It was displaying in an older version of the app but since upgrading it doesn’t show up anymore.
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Thanks for your message, @kevin-smith Our IT Team is still on it. It will likely be fixed in the next version. We’ll keep you informed.
Thanks for your patience
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Hello @kevin-smith . Please try updating the app and then try again. Some updates have been loaded.
Keep me posted 😉
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Thanks, this is now fixed 👍
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Hi @kevin-smith
Great! we’ll stay tuned in case you have any other questions and we’ll be happy to help you resolve them.
Greetings
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Cool! Have a great day!
I’ll be sending you an email to let you know when your prize is granted, once my Team tells me your suscription has been extended for free 😉.
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As an FYI – when I used to start a course it would start with English language. Now when I start a course it starts with ‘Original’ language and I then need to go into settings and change it. For somebody new they may not know this and think that the course has only subtitles and not and English version of the course.
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Hi @kevin-smith
I understand, some changes are being made to the application, the team in charge is looking for or testing improvements to have a better experience. The content team is informed of what you tell us and your suggestion.
Greetings.
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