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Membership renewal – expiring in a week?
Hello. I received an email a couple of hours ago saying my membership will renew in 1 week.
The email came from Mila from Scoolinary.
‘This is a friendly reminder that your Membership expires in 1 week and will renew automatically.’
I paid for a one year subscription when you had your 4 year anniversary celebration.
Could someone look this up please?
I do not want my account to be cancelled, nor have my credit card hit with a renewal charge.
I’m not very happy that this has happened and would like to see a quick resolution.
Please do not make what has been a great experience turn sour.
Thank you.
Cary.
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7 Replies
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Hi Cary
I understand what you’re saying. I’ve just forwarded your feedback to the loading team. As soon as I have any updates, I’ll get back in touch with you.
Best regards.
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Hi Sussan.
My order was placed on June 21, 2024
Scoolinary Subscription – Annual Premium × 1
Thank you.
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Hi Cary
While I wait for a response from the team, could you please contact soporte@scoolinary.com by sending them an email and explaining what’s happening with your subscription?
Thank you.
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Hi Cary
The team in charge has informed me that your subscription is fine, and that you received that email by mistake.
Thank you for reaching out to us.
If you have any further questions, I am here to assist you.
Best regards.
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Hi Sussan.
Thank you for the prompt reply.
Let’s hope my account isn’t renewed and a charge to my bank account doesn’t happen. 😁
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Hi Cary
If you encounter any issues with your subscription, please contact soporte@scoolinary.com or reach out to us here on the forum, and we’ll help you resolve any problems you may have.
I’m here to assist with any questions or concerns you might have, and I’ll be happy to help you resolve them.
Best regards.
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Don´t worry, Cary.
Our Team has been working on this and assured me no charges will be applied. It was just a mistake from the mailing page we use.
So sorry for the inconvenience.Have a great day!
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