Bread Making Basics Course Doesn’t stream in English

[Sussan Estela Olaya]

Hi Shellie.
I accessed the course from your account as well as from my Scoolinary app, and I was able to listen to the audio in its original language (German), as well as in English and Spanish.

If you have any questions, you can use this space, and we’ll be happy to assist you with any issues. If you need to contact technical support for any platform-related problems, you can do so by emailing soporte@scoolinary.com.

On another note, could you let me know where you tried to submit your complaint? You mentioned that it redirects you to a non-existent page. If you provide more details about the process you followed, I can review it and notify the appropriate team.

I’m also sending a video to your email so you can verify that the course audio is available in the original language (German), as well as in English and Spanish. You will receive an email from my personal account: sussanwst@gmail.com.

I hope this information is helpful. If you have any further questions, feel free to reach out, and I’ll be happy to assist you.

Best regards.

[Shellie Higinbotham]

I logged in just now using my mac and it streamed in English- yay! But it will not stream in English on my iPad which is where I will be primarily accessing lessons- boo! I have tried with two seperate courses and the same thing keeps happening on the ipad,

I need to be able to stream from iPad so that I can ‘cook alongside’ the instructor. The iPad is new this year- it’s the latest model and fully up to date. I’m using the website in safari to stream because the app is not ready for iPad -you guys really should make that a priority. I’ve attached some photos of the steps I took to look for support. Buttons seem to disappear randomly when using the iPad. I even tried turning off the closed captions that I need to assist with my learning disability but that didn’t help either. It sounds like he’s speaking Spanish so the language isn’t even the original soundtrack coming through.

I really want this to work- I ‘m really excited about learning via this format. I’m nagging my bestie to join up so that we can do it together. Is this a problem that is common with iPads?

[Sussan Estela Olaya]

Hi Shellie.

That’s interesting information, and I’ll make sure to share it with the team in charge. I’ll most likely have an answer to your inquiry by Monday or Tuesday, as the team works from Monday to Friday. As soon as I have a response, I’ll get back to you.

Thank you for your message and for letting us know about this issue.

[Shellie Higinbotham]

I ‘ve looked at three courses so far. Everything is coming through in Spanish!

[Shellie Higinbotham]

Here’s something wild- I tried Chrome on the iPad instead of safari. It streams in English! So I guess my problem is solved. I can use Chrome instead of safari and hope that the app gets set up for ipad soon because I think it would be a better experience. I ‘m going to try uninstalling and reinstalling safari in case its just a problem with my safari download.

PS sorry for taking a while to get back to you. I’m in Australia so the tyranny of time zones comes into play.

[Sussan Estela Olaya]

Hi Shellie.

It’s great to hear that you found a solution! As I mentioned, I’ll be forwarding all the information you’ve shared to the team in charge, and I’ll get back to you as soon as I have any updates.

Best regards.

[Sol Damiani]

Hey there Shellie!👋

Welcome to the Scoolinary Community! 😊Join our awesome group of food lovers and share your love of cooking. Everyone’s invited!

I’m Sol Damiani, the Community Builder and I’m from Buenos Aires.

I hope Sussan’s answer helped you. Please let us know if it did.

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