all video error, stuck and loading only all the time

[Winfiel]

try clearing your browser cache. also try power cycling your router, you do this by turning your router off and unplugging the power cord and leave it off for 30seconds to 1 minute. and then replugging everything and turning it on. hope this helps

[Angga Febrian]

i do already both of your suggestion but it seems still not working,.. event i already uninstall and reinstall the apps but none of that is work… all the video still buffering only and still remain the same as before ..maybe someone has a suggestion or other methode in another way to fix this issues?

[Sussan ScoolinaryTeam]

Hi @angga-febrian

We’re sorry you’re having trouble viewing the videos.

Please contact soporte@scoolinary.com by sending them an email and letting them know about the issue you are having regarding blocked courses.

This way they can review the status of your subscription and resolve the problem you are experiencing.

Greetings.

[Sol Damiani]

Hey there, Angga!👋

Welcome to the Scoolinary community! 😊Join our awesome group of food lovers and share your love of cooking. Everyone’s invited!

I’m Sol Damiani, the Community Builder and I’m from Buenos Aires.

I hope our Support Team helped you with your concern. Please let us know if they did.

• Got a dish you’re proud of? Share a pic in our Community > Social Feed section and snag a #ScooliStar: we’ll give you a shoutout on social media!🤩
• 🏆Check out our Challenges and score some prizes!

Let’s build a community of foodies together.

We hope you have a blast learning with Scoolinary!

[Linda Suryoatmojo]

Same as me.,i can’t watch any video all classes can u help to fix it?

[Sussan ScoolinaryTeam]

Hi Linda

I responded to you in the two previous posts where you left your inquiry. We’re waiting for your reply so we can assist you further.

Best regards.

[Sol Damiani]

Hey there Linda!👋

Welcome to the Scoolinary Community! 😊Join our awesome group of food lovers and share your love of cooking. Everyone’s invited!

I’m Sol Damiani, the Community Builder and I’m from Buenos Aires.

In order to help you with your request:

1) Are you using a laptop or cellphone to watch the videos?

2) Are you watching through an app or a browser?
3) Please send us screenshots of the error message.

• Got a dish you’re proud of? Share a pic in our Community > Social Feed section and snag a #ScooliStar: we’ll give you a shoutout on social media!🤩

• 🏆Check out our Challenges and score some prizes! Right now we have the #CopyCatBurger Challenge going on. You’ll see everything you need to know on our Social Feed.

Let’s build a community of foodies together.

We hope you have a blast learning with Scoolinary!

[Sol Damiani]

Hi Angga

How are you? Please tell me if this problem to visualize the videos persists or if it was solved.
Have a great day!