Frequently Asked Questions
Here you can find answers to the questions we receive most frequently from our users. If you do not find an answer to your question here, you can contact us at support@scoolinary.com
Courses, Contents, Certificates
Scoolinary’s online courses allow you to acquire gastronomic knowledge and skills in an accessible and economical way. Our full range of courses covers cooking, pastry, cocktails, wine, front of house, restaurant and bar management, etc. Only cooking and pastry courses are available in English at the moment.
Each course consists of several lessons that combine videos and complementary teaching materials.
The courses are led by top chef instructors, with a hands-on approach for learners, and the lesson content is presented through high-quality videos.
Our courses are aimed at gastronomic professionals and foodies who love cooking and gastronomy, who want to deepen their knowledge by taking advantage of the variety of course categories and levels we offer.
Our courses are 100% online, they begin and end whenever you want. You set the pace of learning. You can return to look at the parts that most interest you, and revise anything you want.
The courses are delivered through high-quality video lessons presented by the teachers, with a complete recipe book, and complementary material (notes) in a PDF that can be downloaded.
Video audio depends on the teacher´s nationality, we have teachers from all over the world, although the majority speak spanish. All the courses are dubbed in English and have subtitles in English, French, German, Italian, Portuguese and Spanish .
Yes, your efforts will be rewarded with a certificate that includes your name and the name of the course. We value the time and effort you put into our courses.
Payments, Renewals and Returns
If after purchasing the course, it is not what you expected, you can request a refund within 7 days from the date of purchase, as long as you have not viewed more than 20% of the course.
In the case of the membership, refunds will only be made up to 7 days after the purchase of the subscription, as long as you have not viewed more than 20% of any course.
After this period or if more than 20% of the course is displayed, it will be understood that the service has begun with the consent of the consumer and no partial or complete refunds will be given.
- Annual Membership: your membership lasts 12 months and starts from the day of payment. This is the only payment that will be taken and the card will not be charged again during those 12 months.
After 12 months, the renewal is automatic.
- Monthly Membership: your membership lasts 1 month and starts from the day of payment.Â
At the end of each month your membership will automatically renew.
- Renewal announcement:
14 days before your membership renewal date we will send you an email so you can decide if you want to continue. If you do not want it, you must cancel the subscription from your user profile.
We will not refund any charges applied for automatic renewal.
You can cancel your membership from your user panel. Â Access it with your username and password and from there you can cancel it.Â
You will continue to have access to all content until the end of your billing period.
Payment for courses and memberships can be made by credit / debit card (Visa or MasterCard) through our secure payment gateway Stripe, or through a PayPal account.
If you have American Express, Maestro, Aurora or Discover credit / debit cards, you can make the payment through PayPal (without the need to create a PayPal account).
Visit the Billing section within your profile. There you will be able to see the card details that you have provided.Â
Press the “Edit” button and enter the new card data. Then press the “Update” button.
The new card information will be used for future purchases at Scoolinary.
Connection, Online Platform, Contact
Click on the link https://www.scoolinary.com/my-account and fill in your username and password.
Click on the link https://www.scoolinary.com/my-account/lost-password and enter your email. We will send you an email with a link so you can reset your password.
Don’t forget to check your “spam / Promotions” folders, as these messages can reach those folders.
You need a computer, tablet or mobile with an Internet connection.
You can use the device that best suits your needs.