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English translation
Steak essentials – no translation to English other than if vuew on iPhone. Every time I try and watch anything requiring translation I gave the same issue- so frustrating to watch anything on this site. How can this be resolved?
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10 Replies
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Hey Steve, it is frustrating. Scoolinary is a global platform. Mostly Spanish.
I have found they do provide an English version for every single course, including the recipe books.
From my experience and what I can tell from the Scoolinary team, they are a smallish operation (10 to 20 people?), this app and their website has improved greatly.
Sussan and Sol work very hard on this platform. Sussans troubleshooting, despite our gripes sometimes, is exceptional. She gets onto any queries in a short timeframe.
Sol’s work to build the community….we wouldn’t have Scoolinary if it wasn’t for her.
I am grateful for both of their commitment here.
Keep asking the questions, they do need to know. Scoolinary have implemented features that I never thought they would. All because of members like us asking about things like you have.
They are constantly improving, even if we cannot see behind the scenes. 😁
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Thank you Cary for your comment and feedback. We continue working to provide the best experience for each student. 🙂
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Thank you so much for your kind words, Cary. It’s so much appreciated you notice our devotion to our tasks and the importance we give to Scoolinar´s comments (Sussan and I and our whole Team).
I hope we can help Steve quickly on his request.
Have a great day you two🙌
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Hi Steve.
Welcome to the Scoolinary community, and thank you for your observation.
I just checked the course from the app. I don’t have an iPhone; I have a Android and can normally see the subtitles in English. Could you please let us know if you are watching the course from the app or from the web on your mobile?
Best regards.
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Hey Sussan.
An iPhone is a smartphone. 😁😁
You have an Android smartphone?
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You’re right, thank you for your feedback.
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Hi Chef Steve
I reviewed your previous posts on our Forum and checked you’ve already had this issue before. You solved it by deleting the cookies. Please tell us if you have already tried that out.
In case you did and you still can’t see the subtitles, I’m going to ask my partner Rocío from Support to email you so you can solve this issue faster.
Have a great day!
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Ho
yrs I deleted the cookies but non if the courses are being translated unless I use my iPhone to watch.
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Hi Steve
We’re sorry to hear that the issue is still ongoing. We’ll ask my colleague @soldamiani for assistance.
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Hi Steve
I sent you an email to schedule and online Meet. Please check your inbox 😉
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