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Videos don’t work…
Hi, i just want to ask you why i just cannot see any of the videos in Scoolinery….i still can receive notifications and so on but i want to continue watching some of the video again and i haven’t been opened it since yesterday….here the attatchment i got of how it appears…..i have not been opened Scolinery maybe about 1 month and suddently it becomes like this….thank you…
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45 Replies
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Could you please tell me in which course or lesson you cannot see the content, so we can review it and help you.
Stay tuned to reply.
Greetings.
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Every video is like that now im studying antonio…
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It could be that you have a problem with your subscription or account.
I just reviewed the cocoa saber lesson and I can see the video perfectly.Please contact soporte@scoolinary.com so they can review the status of your account and provide you with all necessary assistance.
Greetings.
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Welcome to our Community!
I just double checked and, as my partner Sussan says, and viewing the content from your user using the app, I was able to watch the videos correctly.
Could you please:
1) Update the app and try again
2) Tell us which device you are using so we can check this specific issue you came across.
I’m attaching a pic to show you I entered the app from your User😉
Have a great day!
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I’m just using iphone….i myself do not know why…suddently like this….
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Don’t worry, Irmasari
I’ve already reported this issue with our IT Team. I’ll get back at you as soon as they let me know it’s fixed.
Have a great day!
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It still does not work…
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Let’s ask my colleague @soldamiani if she got any response from the charging team.
Greetings.
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Please tell us if you’ve already uninstall and install again our app and if the problems for you to watch the videos continues 🙏
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I did install and uninstall and log out and log in already….but still cannot watch the video….but i just can send message and receive notifications….
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So how Sol? It’s like this…..
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I tried the other videos that i never opened…it also cannot….
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My videos and courses aren’t available either to watch.
All of my lessons are like this.
I have a membership until November 2024, so should be able to access all the courses since I paid for the year.
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Hi Kit
Please contact soporte@scoolinary.com so they can check what could be happening and if you have any problems with your subscription they can provide you with all the necessary help.
Greetings.
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I’ve contacted them multiple times and they don’t seem to understand English, since they try to send me a new login when that’s not the issue.
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Hi Kiy
Please, could you try to log out and log in again and tell us if you can now access the courses.
I remain attentive to your response.
Greetings.
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Thank you for fixing it. I can consume the content now!
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Hi @kit-tran
We are glad to know, we remain attentive in case you have any other questions.
Greetings.
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Could you tell me if the problem you had when viewing the courses persists or is already resolved.
I remain attentive to your answer.
Greetings.
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It still persists Susan….can you give me any solution….
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Hi Irmasari
I understand, I just sent your response to the team in charge so they can review your case again. As soon as I have a response I will contact you again.
Greetings.
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Ok, i’m waiting…thank you
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The content team informs me that please try viewing the courses again from the web.
I remain attentive to your response.
Greetings.
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I still can’t..
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I just sent your response to the team, we will wait for a response and I will get back to you again.
Greetings.
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Now it shows like this
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I just sent this new update to the content team. As soon as I have a response from them, I will contact you again.
Greetings.
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Hi Irmasari
We are trying to help you with this issue.
Please let me know if you encounter this very same problem when trying to access through your laptop 🙏
I can see all the pictures you attach are from our app.
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Still can’t..
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Here the same. Using ipad, watching from browser safari. All videos show 2 minutes only and then go black. ALL courses that i tried.
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We’re sorry you’re having trouble playing the videos. I have just sent your observation to the team in charge, as soon as I have news I will contact you again.
Greetings.
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As you can see from the first pic I’m attaching, I entered the American Burgers Course from my laptop and using your user and I can see a 3 minute video without any problem.
I tried the same from your User in the app, and the video kept on going, too.
If you send us a screenshot after you try using a computer and Wifi connection, we may analize how to solve it.
Have a great day!
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Hi Irmasari Hendriadi
I have just notified the team in charge so they can give you a prompt response.
Greetings.
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Hello @uluwatultdgmail-com & @irmazhurengong
Thank you for reaching out to us. We suggest trying to access Scoolinary from a computer. It’s possible that your mobile operator is restricting the connection. Please try using a Wi-Fi connection on a computer to see if that resolves the issue.
Uluwatu, please share with us a screenshot of the error if you encounter it again. Do try to open your subscription from a computer.
Let us know if you need further assistance!
Best regards,
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Me too the all the video doesn’t work , i’m using android just black all the time whyy
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Could you let me know if this issue started recently or if you’ve always had trouble viewing the courses?
Are you accessing the courses through the app or from the website using your phone?
Greetings.
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Has anyone cleared their cache/cookies for their browser?
What about trying a different web browser?
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Hi Cary
Yes, on some phones, depending on whether it’s Android or iPhone, or if the operating system is up-to-date, there can be some issues when trying to play videos. We’ve also encountered a case where there are video playback restrictions depending on the country of origin.
The content team is working hard to ensure that students have the best experience possible.
Thank you for your suggestion about using another type of server; that could be a good option for accessing the content or videos.
We hope the issues that some students may be experiencing will be resolved soon.
Best regards.
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👍🏼😁
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I use laptop with wifi it still like this..i also use wifi from my iphone…
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Hi Irmasari Hendriadi
I’m sorry to hear that you’re still having issues with the video playback. I forwarded your last message to my colleague Sol, and it’s likely that the team will respond to your concern on Monday when they are back during business hours.
Best regards.
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Hi Irmasari
We are going to send you an email. Please confirm this is your email address: irmazhurengong@hotmail.com
Thank you so much
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Yes
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Great, Irmasari
Rocío, from our Support Team is going to send you an email today.
Have a great day!
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I use an iPhone 15 Plus and have the Scoolinary app.
Videos are working for me.
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