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englsh translation
why did i lose the transation to english whilst part way through a course?
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27 Replies
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Hi @steve-butcher 👋
I hope you are doing fine. Please specify which lesson and course the translation is missing from, so we can check it out.🙏
Best regards
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I faced the same issue. Lesson 19 onwards.
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Hi Chef @akanksha-bhatt 👋
Welcome to our Community! I hope you feel totally at home. Where are you from? I’m Sol from Buenos Aires and I’m the Community Builder.
I’ve already sent you comment to the Team in charge of reviewing it and I will get back to you as soon as they tell me it’s solved.
I want to invite you to explore our Feed. There you can:
- Share your dish pics and videos (up to 10MB). There’s a chance you’ll win a #ScooliStar. if your pic is great and the plating, too; we’ll upload it, mentioning you on our Instagram stories.
- 🚀Join our Challenges: you may win some wonderful prizes! Today started our Scoolithon: Scoolinary’s marathon. We promise it will be a blast! You have everything you need to know in our Feed.
Have a super great day and hope to see you around often!
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Course: Cooking with Poultry
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Hi @steve-butcher & @akanksha-bhatt 👋
Unfortunately, we are experiencing missing subtitles in many courses due to a migration. We are already working on it and hope it will be resolved soon.
I’ll let you know as soon as I hear that everything is working correctly.
Thanks in advance for your patience.
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Thanks
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Hi @steve-butcher & @akanksha-bhatt
The team in charge of reviewing the subtitles issue informs me that it’s been solved. You should be able to activate the subtitles now.
Please let us know if there’s anything else we can help with.
Have a lovely weekend, and I strongly advise you to join our #Scoolithon. Challenge 1 is already going on our Feed😉
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Hi
i I have just tried watching 2 different lessons and none are translated to English still.
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Hi Steve
Could you tell me what device you are watching the classes from or is it from the application?
I wait your answer.
Greetings.
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Hi
watching online. It was working fine but now everything I watch seems to be untranslated
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Translation does work when I access via app on iPhone but not online using computer or tv online
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Hi Steve
Let’s ask my colleague @soldamiani do you know if this problem only occurs with iPhone phones and the app?
I can see the course subtitles in web mode from my Android without any problem.
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Hi @steve-butcher 👋
First of all, we are really sorry that you are experiencing issues with missing subtitles. I just accessed a lesson from my laptop, viewing it as if I were you, and I was able to add the English subtitles, as you can see in the attached picture.
Please specify which lessons you are unable to set subtitles for.
I assume from now on we are talking about this error occurring when you try to activate subtitles from your laptop. I understand that you don’t encounter this issue when using the app.
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Hi
I still have no translation on any courses eg petite fours/ fundamentals of chocolate
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I just consulted with my colleague Ximo, as soon as I have an answer I will return to you.
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I entered the platform from your profile and my laptop and revised the Courses you mention: Fundamentals of Chocolate and Petit Fours. I could configure en both cases the english subtitles as you can see on pics “1 chocolate laptop” and “1 petit fours laptop”.
I did the same from the app and I also could activate them. (“2 fundamentals app” & “2 petit app”)
Please close your session both in app and Laptop and try again.If the problem persist, I’ll talk to our IT Team to figure out what may be occuring.
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Hi. This is so frustrating. I still have no English translation watching online on any courses I look at. I am not sure what’s going on but it was working fine 2 weeks ago.
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Hi Steve
This problem occurs on the app or on the computer?I have my Team trying to help you solve this matter right away.
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Please take a screen shot of what you see so we can figure out what may be going wrong.
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Hi @steve-butcher 👋
While we wait for the screenshots I asked you to send to help you, our IT Team tells me they’ve fixed the subtitles for Iphone issue.
Have a great day!
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Hi
still no translation so it’s impossible to use your site
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The Team in charge tells me you should be able to see the english subtitles by now. They’ve fixed the issue. Please confirm us if you do
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Hi
still no English subtitles. I haven’t been able to watch anything for weeks now.
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Your query has been sent to the team.
The team is working to solve the problem, as soon as we have a response we will contact you again.
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Be great if you could resolve asap as I can’t use the course materials. I can’t access online .
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Hi
i believe I have resolved the issue. In case this occurs to someone else. Delete all cookies and browsing history and reload site. This seems to have resolved the issue.
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We hope this resolves the issue. I just reported what you told us to the content team so they can take it into account.
Greetings.
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